Refund Policy

1. Introduction

This Refund Policy outlines the terms under which Tecbuild Limited (“we”, “us”, “our”) provides refunds for our roofing and insulation services.

By engaging our services, you agree to the terms set out below.

2. Nature of Services

Tecbuild Limited provides bespoke roofing and insulation services, which often involve:

• Site-specific assessments
• Custom materials
• Labour and installation work

Due to the nature of these services, refund eligibility may vary depending on the stage of the project.

3. Deposits

• Deposits are typically required to secure your booking and cover initial costs such as materials and scheduling.
• Deposits are non-refundable once:
  • Materials have been ordered, or
  • Work has been scheduled and confirmed

Exceptions may be considered at our discretion.

4. Cancellation by the Customer

If you wish to cancel services:

Before Work Commences

• You may be eligible for a partial refund, excluding:
  • Administrative costs
  • Costs of materials already purchased

After Work Has Begun

• Refunds will not normally be provided
• You may be charged for:
  • Work already completed
  • Materials supplied
  • Labour and associated costs

5. Cancellation by Tecbuild Limited

We reserve the right to cancel or reschedule work due to:

• Unsafe working conditions
• Severe weather
• Unforeseen circumstances beyond our control

In such cases:

• You will be offered a rescheduled date, or
• A full or partial refund, depending on work completed

6. Faulty or Unsatisfactory Work

If you believe work has not been completed to a satisfactory standard:

• You must notify us within 14 days of completion
• We will:
  • Inspect the issue
  • Offer to rectify the problem where appropriate

Refunds will only be considered if:

• We are unable to resolve the issue, or
• A resolution cannot be agreed

7. Materials

• We are not responsible for faults in third-party materials where covered by manufacturer warranties
• Any claims relating to defective materials may need to be directed to the manufacturer

We will assist where reasonably possible.

8. Refund Process

Where a refund is approved:

• Refunds will be processed within 7–14 working days
• Payments will be returned using the original payment method where possible

9. Non-Refundable Situations

Refunds will not be provided in cases including:

• Change of mind after work has commenced
• Delays caused by the customer
• Issues arising from pre-existing structural problems not identified during initial assessment
• Failure to provide access to the property as agreed

10. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.

11. Contact Information

If you have any questions about this Refund Policy or wish to request a refund, please contact:

Tecbuild Limited

Email: sales@tecbuildlimited.com

Phone: 0330 1335 763